At first, I thought what he said was not surprising considering the history of the company and how open it is about its Bible-basis. A southern company based on the Bible favors traditional marriage over gay marriage--not surprising, not noteworthy.
Cathy's comments and Chick-fil-A's dedication toward the anti-gay movement are not aligned with the stated corporate purpose. Clearly, they are not concerned with "all that come in contact with Chick-fil-A." He and the company are concerned with all non-gay people who come in contact with Chick-fil-A.
Cathy said, "...thank the Lord, we live in a country where we can share our values and operate on biblical principles." Someone check the good book, but I'm pretty sure the most important Bible principle is about loving God. Isn't the second one about loving your neighbor? I'm starting to wonder if the chicken chief's company is just pandering to the Bible-loving south by openly proclaiming it is based on Christian values but only living by the ones it finds convenient.
Please note, I don't care whether the company is in favor of traditional marriage. I care that they proclaim to be one thing but are showing they are something else. That's it. My issue has nothing to do with sexuality, marriage, or religion. My issue is with honesty, with Chick-fil-A's behavior (including the COO's flippant attitude) and purpose being out of alignment, and with the company invoking Christian values while supporting groups opposed to them.
I like companies who stand by their values. I just won't be using Chick-fil-A as an example of one any more.
I wonder how KFC and the other chicken chains will respond to the Chick-fil-A controversy? I'd advise them to beef up their customer service training, keep their restaurants clean, and not say a word about the gays. After all, actions speak louder than words. I think that's in the Bible somewhere too.